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To improve our ability to meet your needs, every Morgan team member undergoes a formal orientation program and rigorous on-the-job training before he or she is licensed to serve you. In this way, we weave the thread of experience into our members and ensure they deliver the difference that meets and often exceeds your expectations.

Our members are trained to help you reduce your cost of doing business. For example, Morgan service representatives and managers routinely conduct formal customer value audits which are specifically designed to address service and linen costs.

Programs like formal customer Value Audits help us deliver quality and performance to you by building stronger more productive customer partnerships. By providing service that’s a cut above the industry standard, we can offer you more than just the best products in the industry - we can deliver the best overall value.

A big part of delivering value to you is understanding your business. That’s why we employ service specialists who are knowledgeable about each of our customer markets...from restaurants, to medical, to industrial. These specialists help us better understand your requirements so we can bring you the best in linen and uniform rental services.

If you have any questions about Morgan's products or services, please contact us at any of our Locations. We’ll be happy to show you why Morgan’s products are made with more than just thread - they’re stitched together with service.

The Morgan Philosophy

ETHICAL BEHAVIOR
We, as members of the Morgan Team will behave as if everything we do will be made public. This means we should be proud of what we do whether other people know about it or not. Sometimes this ethical conduct will cost us money or cause us discomfort. However, the long-term rewards will make up for short-term cost or discomfort.

All Morgan team members will be honest and truthful. We will not take unfair advantage of each other nor of customers, suppliers, or competitors.

THIS COMPANY BACKS ITS MEMBERS
We all have a right to earn a sense of personal satisfaction and accomplishment from our work. At Morgan, we recognize each member's individuality. We can and we will all help each other to achieve our personal potential. We believe that every member has ideas that can improve their abilities, their jobs, and their results in some way every day.

We expect superior results. We will help members recognize their personal and team achievements. Our system of rewards will support the Morgan Philosophy. Morgan members will share in the company's success, which they make possible.

Each member's daily experience at work is of vital concern to us all. Supervision and management will look for talent when selecting members, focus on each member's strengths and help them find the right fit between their talents and their job.

CUSTOMERS ARE THE REASON MORGAN EXISTS
We will make it easy and enjoyable for customers to do business with us. We will stay in close touch with users and decision makers to help us fully understand their current and changing expectations. We will meet and often beat the standards of quality for service and product expected by customers.

For the additional value we provide customers, we expect the company to be well compensated so that Morgan members can be properly supported as they serve customers well.

HIGH QUALITY SERVICE AND PRODUCTS
We will make the investment needed to support the Morgan Philosophy. When our measurement system shows that we are not meeting our standards or customers' standards, Morgan members will find the cause and prevent further occurrences. We will learn. We will innovate.

Every member has the authority to do a good job. With help from their managers and other members, we expect members to know what the result of their efforts should be. Every member has the responsibility to ensure that the next person, whether a customer or another Morgan member, can rely completely on the job having been done properly.

Using preventive maintenance as the rule, we will keep all buildings, equipment, and systems in peak operating condition so that they can support our quality standards.

AREA CENTERED
Each area operates in its own market with its own customers, competitors, opportunities and traditions. Strategies and plans for the area and decisions affecting the area will reflect area circumstances.

Best Morgan practices, wherever developed, will be adopted by the areas.

The home office will involve the areas in decisions affecting them. Areas will involve the home office in decisions that may affect the company as a whole.

Ethical Behavior
If the truth about what we did was published, how would we feel?

This Company Backs Its Members
Does the member have the systems, tools, support, coaching and encouragement needed to get the job done properly?

Customers Are The Reason Morgan Exists
Put yourself in the customers shoes. How would you feel?

High Quality Service & Products
Will it meet or exceed the customer's expectations?

Area Centered
Are we facing reality as it is now in the area?


 
 
Customer Service

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