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September 30, 2019 | Hospitality

At Morgan Hospitality, we work hard to make sure we’re serving you the best quality linens possible. That’s why we’re diligent about making sure your hospitality linens (tablecloths, cloth napkins, aprons, uniforms, etc.) are counted, tracked, and cleaned with the utmost efficiency and care.

Ever wonder what happens to your soiled linens when they get picked up from your facility? Here’s a step-by-step overview of our laundry program:

  • All soiled laundry will be placed inside laundry bags provide by Morgan Hospitality
  • Next, each laundry bag is tied & tagged with a barcode for tracking purposes. The soil tag includes vital information such as the customer name, account number and laundry pick-up date.
  • From there, the laundry is loaded onto the Morgan Services truck by a route service representative where it is transported to our processing plant facilities.
  • Upon arrival, the soil tag is read by software at laundry intake station and then tracked as the laundry back moves throughout our facility. Every step of the way, the barcode is scanned and detailed information about the bag’s contents appears on our screens.
  • To count the soiled laundry, a Morgan Services team member feeds articles through our vacuum powered counters, where they’re taken to the sorting hopper for cleaning.
  • Once cleaned, the fresh laundry is repackaged and resupplied back your venue.

Watch our video to learn more:

 

September 23, 2019 | Healthcare

Morgan Healthcare is proud to be HLAC certified. But, what does that mean for customers? Here’s a quick FAQ about HLAC certification and how it benefits our customers nationwide:

 

What is the HLAC?

The Healthcare Laundry Accreditation Council (HLAC) is a nonprofit organization that inspects and accredits laundries that process reusable textiles for hospitals, nursing homes and other healthcare facilities. Their mission is to accredit laundries processing healthcare textiles based on the highest standards for patient safety and infection prevention.

 

What does it mean to be accredited?

HLAC accreditation, which is good for three years, means that a laundry meets HLAC Accreditation Standards. These standards have been documented, published and professionally recognized. Accreditation affirms that a laundry organization that processes healthcare linens has successfully passed an inspection of the following: its facility, policies and procedures, training programs, and its relationships with its healthcare customers.

The standards include:

  • Handling soiled laundry
  • Transporting linens to laundering
  • Finishing/packaging clean laundry
  • Customer service
  • Patient safety
  • OSHA-required practices (i.e. Bloodborne Pathogen Exposure Control Standards)

View a PDF of the HLAC Accreditation Standards.

 

What are the benefits of getting certified?

The HLAC Accreditation Program boasts four main benefits to certification:

  1. Patient Safety: HLAC-accredited laundries are part of the safety solution in healthcare’s effort to provide patients with the utmost in care.
  2. Quality Improvement: Meeting and maintaining HLAC Accreditation Standards means a laundry has committed to a new level of excellence in the way it processes healthcare textiles.
  3. Credibility/Knowledge: To the healthcare customer, a laundry’s HLAC accreditation is like a dividend validating the laundry’s expertise, believability, dependability, reliability and soundness.
  4. Competitive Edge: All of the benefits of HLAC accreditation, when combined, give a laundry a genuine advantage over its competitors.

 

Curious to learn more? Check out https://www.hlacnet.org/ to read up on the certification and all it brings to our operation.

August 21, 2019 | Hospitality

When it comes to hospitality venues, commercial floor mats have got you covered – figuratively and literally. Nearly every location from the front-to-back of a restaurant or hotel facility can benefit from the protection of a commercial floor mat. Take a minute and think about all of the potential common areas in hotel or restaurant near your house – you’ve got entryways, kiosks, front desks, kitchens, etc. All of them can be improved and made safer with the introduction of floor mats.

Entryways

Let’s start with the outside of a building. Consider the number of patrons that enter a hotel or restaurant on a given day. Now, imagine they live in Chicagoland and it’s February. It’s likely that these patrons will be tracking in all kinds of mud, snow and salt with them as they enter the establishment. Not only is that unattractive for the hotel’s entryway and the cause of frequent floor cleanings, but it also poses a serious safety risk with regard to potential slips and injury. For these types of locations, we recommend a “Super Scrape” mat. They are durable and hold up under busy foot traffic, and they also have deep grooves where patrons can clean off their shoes before entering the building.

Front Desk

Jump ahead – now we’re in the building. Maybe there’s a lobby or a front desk area. Or if it’s a restaurant, maybe there’s a host stand. This is where a logo mat is a great way to go. Logo mats can be personalized with the company’s logo, and it’s a great opportunity to incorporate a little branding and color accent to the entryway. By using this space to introduce a company’s logo, it’s one more way to provide a cohesive, branded experience for a customer. Not to mention, logo mats come in a variety of styles from carpet to nylon or rubber to provide comfortable, durable solutions for foot traffic.

Kitchen/Back of House

Finally, follow the entryway back into the kitchen area. Here you’ll find the hardest working employees in the venue, working long shifts and standing on their feet for hours at a time. In this space, we recommend a rubber comfort mat. These anti-fatigue mats are cushioned and provide additional support for hospitality workers who stand for significant lengths of time. Not only are they comfortable, but they’re also made with nitrile rubber that is resistant to oil and grease, treated with an anti-microbial agent that guards against microorganisms, and textured to provide skid resistance. They’re everything a kitchen needs to ensure comfort and safety for their employees.

As you might imagine, commercial floor mats should be cleaned regularly to make sure the appearance of the venue remains at the highest possible level. What is your facility missing?

August 14, 2019 | Healthcare

Safety is of critical importance for employees in every industry – especially for healthcare workers. Overexertion is a common form of injury in the workplace, and regulations are starting to pop-up to help minimize this occurrence. According to the Center for Disease Control, “Data from the Bureau of Labor Statistics (BLS) show that in 2014, the rate of overexertion injuries averaged across all industries was 33 per 10,000 full time workers. By comparison, the overexertion injury rate for hospital workers was twice the average (68 per 10,000), the rate for nursing home workers was over three times the average (107 per 10,000) … The single greatest risk factor for overexertion injuries in healthcare workers is the manual lifting, moving and repositioning of patients, residents or clients, i.e., manual patient handling.” That’s why many healthcare centers have begun installing regulations around safe patient handling to ensure that not only patients are safe when being transported throughout facilities, but that their handlers are protected as well. Products such as patient slings, sheet slides, loop slings and other transfer devices are becoming commonplace in healthcare facilities nationwide.

What are Patient Slings?

Patient slings vary in terms of design, material and size, but are becoming regular fixtures in patient rooms from coast to coast. Many slings involve a jib and a hoist, and they are made of reinforced fabric or vinyl with Velcro closures. Unsurprisingly, each sling should be laundered professionally after patient use. As such, healthcare facilities are outfitted with special hampers specifically for patient sling use, and the hospital staff is instructed to utilize the hampers when disposing of soiled slings so that they may be laundered.

Necessity of Tracking Patient Slings

A major concern regarding patient sling laundering is the ability to keep track of the slings. Many hospitals are having trouble keeping track of slings because they tend to get thrown in with the rest of the bulk laundry and lost in the process. This can be a costly process, because each sling is worth between $300 and $1,000, depending on the style. It’s hugely important that the individual slings remain trackable to ensure inventory remains at an optimal level and each hospital room is outfitted as needed.

Case Study: Tracking Sling Inventory

In 2013, a hospital had created their own Safe Patient Handling program and invested in 408 reusable patient slings. They then added 118 additional slings in 2014 to create a total supply of 526 slings. At the end of 2014, they took a standard inventory of the slings and realized they only had 230 slings left. Throughout the year, they had somehow lost 296 slings – a deficit that added up to $114,730 in lost inventory. What caused the inventory losses? It could be anything from accidental throwaways, slings being mistaken as trash in the biohazard tub, or damage when laundered with standard hospital linens. Regardless, the slings are a huge investment for the healthcare facility and should be treated as such in terms of tracking and inventory management.

Morgan’s Patient Sling Program

To address this new concern at hospital locations, Morgan Services has created a Patient Sling laundry program – similar to their Privacy Curtain and Lab Coat cleaning programs. In essence, Morgan Services will pick up soiled slings/slides/tubes, launder them and micro-chip/barcode them using RFID technology. When the slings have been laundered, they will be returned to the hospitals and scanned into the hospital/floor/room for tracking purposes. The healthcare facility will then be given access to a customer portal where they are provided regular reports such as hospital, floor, and supply room history. This program will make it easier than ever to ensure patient and healthcare worker safety.

July 11, 2019 | Hospitality

A recent article in Forbes Magazine debunked the rumor that 90% of restaurants fail within the first year. It’s actually closer to 1 in 5 and is typically higher in restaurants with smaller staffs. But even so, the restaurant industry can be a cutthroat place to start a business. What can set you apart in an industry as competitive as hospitality? Our recommendation? Start with your image.

Great looking uniforms provide a wide range of benefits and can positively influence restaurant patrons at every touchpoint in your restaurant. Consider the following benefits from the restauranteur’s perspective:

  • Branding/Tone. Uniforms provide a branding opportunity and can help set the tone for the restaurant you’re selling. Are you a fun, family-centered restaurant? Try fun, colorful, more casual uniforms. Are you an upscale, white tablecloth restaurant with eyes set on a Michelin star? Try something more formal – white aprons, tuxedoed hosts, etc.
  • Stain-resistant fabrics. Let’s face it – spills happen. Luckily, many uniform options are available in stain-resistant fabrics. This is key to making sure that your restaurant staff maintain a clean and fresh look during restaurant shifts. (Added benefit of hospitality uniforms – they prevent your staff from damaging their own clothes!)
  • Employee loyalty. Finally, having a consistent look for your restaurant staff provides an elevated level of employee loyalty. Much like an athlete’s uniform designates they’re part of a team, a restaurant staff will have the same feeling of belonging, camaraderie, and pride in their coworkers.

Now, let’s think about it from the patron’s perspective. How are uniformed restaurant employees viewed by patrons?

  • Easily identifiable staff roles. Ever been in a restaurant where the staff is dressed almost identically to the patrons? How long did it take you to track down your server to get the check? Restaurant staffs that are dressed in clearly identifiable uniforms put the patrons at ease and make it easier to distinguish roles within the facility. For instance, a host should be dressed differently than a server or a chef.
  • Exude competency. No matter where an employee is stationed in the restaurant – the host stand, a server, or a member of the kitchen staff – patrons want them to exude a competency that they’ll get their jobs done. Uniformed restaurant employees give off an air of capability right from the first glance.
  • Appear approachable. Employees who wear uniforms as viewed as more approachable, courteous, and friendly than those who don’t wear uniforms. Restaurants are, after all, part of the customer service industry. Uniformed employees appear accessible, welcoming, and responsive to patrons’ needs. • Be a professional. This one’s pretty simple – uniforms equal professionalism. When an employee is in uniform, they are expected to uphold the restaurant’s code of conduct and act accordingly. A uniform presumes the employee is here to work.

At the end of the day, it comes down to optics. If you’re a patron looking at a restaurant, what would you rather see? A grungy kitchen filled with employees wearing ratty t-shirts, or a clean kitchen filled with a cook staff in chef coats and hats? Restaurant uniforms can go a long way to making your patrons feel comfortable, taken care of, and welcomed at your location.

July 11, 2019 | Healthcare

Think back to your last doctor visit. Were you provided a patient gown for the exam? If so, was the gown made of cloth or was it a disposable paper one?

Healthcare centers that provide disposable gowns can leave patients feeling dissatisfied with their experience. Paper gowns have a tendency to rip, and they often don’t fully cover a patient’s body, leaving them feeling exposed and uncomfortable. Here’s the top three reasons why we think cloth patient gowns are the way to go:

1.) Quality and image. Cloth gowns feel more expensive and therefore positively impact the healthcare practice’s image and their patients’ experience. Disposable products feel cheap and therefore appear to be lacking in quality. Patients might be thinking, “If they skimp on the gowns, what else are they skimping on?” It’s a “you get what you pay for” mentality, and it can negatively affect the experience the patient has at your facility.

2.) Environmentally-conscious. As you might expect, cloth patient gowns are more environmentally friendly than disposable paper ones. They create less waste – not only the gowns themselves, but also the packaging they come in. Also, the cleaning process used on cloth patient gowns is certified “Clean Green” by TRSA (Textile Rental Services Association). Switching to cloth is just one more way your facility can be making strides toward a greener practice.

3.) Inventory management. As you might imagine, it’s imperative to clean cloth gowns after every patient use. As such, linen rental services will provide inventory tracking to ensure that hospitals always have the right products on hand. Weekly inventory monitoring reports allow hospitals to get a snapshot of usages, which in turn make inventory management adjustments a breeze.

If that doesn’t convince you, take a look at some of these staggering statistics from a recent International Communications Research Study:

  • 64% of patients across America prefer wearing a cloth patient gown to one made of disposable paper.
  • 72% of patients say cloth patient gowns are more comfortable than paper gowns.

Cloth patient gowns can reduce waste, lower costs, and enhance the image of your medical practice. If you can have all that, and keep your patients feeling comfortable and secure, what’s not to like?

June 26, 2019 | Healthcare

Recent studies have confirmed that hospital textiles (bedsheets, privacy curtains, etc.) as well as other soft surfaces like chairs and pillows have the potential to transmit infectious pathogens. These pathogens can transfer from patient room textiles onto the hands of hospital staff and be carried from room to room if they are not properly contained and removed. Things like C.diff, Staph, MRSA and others contribute to the 1.7 million Hospital Acquired Infections (HAIs) that occur each year. In fact, the December 2018 issue of “Infection Control Today” shares a study in which it was determined that 37% of hospitals surveyed only cleaned standard hospital room curtains when they were “visibly soiled” and were most often changed or cleaned only “when a patient had been discharged from an isolation room for a multi-drug resistant organism.”

With that in mind, it became clear that a solution needed to become available to combat an unseen enemy. Enter Morgan Services’ Privacy Curtain Program.

Morgan’s Privacy Curtain Program

Morgan Services’ Privacy Curtain Program makes it possible to track curtain inventory from hospitals when it goes out to be cleaned. Because these dangerous pathogens have been discovered on the hands of staff after opening/closing privacy curtains, it’s important that each individual privacy curtain from a hospital is washed on a timely schedule. When these pathogens are removed from the curtains, a hospital has greater infection control and is able to provide better patient care. We partner with hospitals around the country to professionally launder privacy curtains so that they meet the most demanding industry standards for safety and hygienic protection.

Tracking Data

To aid in the organization and inventory of these curtains, Morgan Services tracks every curtain using the latest RFID and barcode technology, so hospitals always know their location and status as well as which patient room it is assigned to. This data becomes invaluable to the customer – a hospital or medical facility – because it allows them to see which curtains have been cleaned and when. By being able to track and trace when a privacy curtain was last cleaned, a hospital can better ensure that these germs and bacteria are removed on a regular basis.

Curtain Inventory Management

Additionally, the fact that Morgan places a barcode on each of these curtains helps ensure they are replaced swiftly and easily back in the patient rooms where they belong after they have been cleaned. A single hospital may have many different styles, lengths, and patterns of patient privacy curtains. The tracking barcode helps simplify the re-stocking of these curtains, ensuring they end up back in the correct rooms with seamless turnaround.

Logistics

The Morgan Services team handles it all. Everything from hanging and removing the curtains, to mending them when necessary and providing loaner curtains while the inventory is in rotation. We are a one-stop-shop for privacy curtain cleaning – all logistics will be handled by our team of dedicated launderers. Fully scalable to meet your needs, the Privacy Curtain Program is a comprehensive, cost-effective solution to fight this unseen source of infection before it spreads.

June 14, 2019 | Hospitality

As a leader in the hospitality space, Morgan Services understands the needs of our customers when it comes to inventory management. Making sure you have the correct amount of table linens at your disposal on a given day is critical to the success of your business. Too much and you’re running out of storage space. Too little and your banquet service falters. That’s why we take pride in our inventory management solutions – ensuring your linens are tracked efficiently so you always have plenty of product on hand until your next delivery.

Assured Stock Availability Program

As part of our inventory management solutions, Morgan Services has made a commitment to a program we call “Assured Stock Availability” (ASA) – sometimes referred to as “safety stock.” Safety stock is an additional stock of linens that is used as a buffer to make sure you’ll never run out at an inopportune time. By making sure you always have a little bit more inventory on hand than you usually need in a week, you’re prepared for anything – a surprise event, severe weather or even natural disasters that might delay the next inventory delivery.

New Handheld Device

In addition to our Assured Stock Availability program, Morgan Services is making other changes to ensure we are on top of inventory supplies. Starting this summer, our service reps will come to each linen delivery appointment equipped with a handheld device that is linked to our customers’ account. In the event that the customer wants to make adjustments to their delivery for the following week, these changes will be logged on the spot and made in real-time. Gone are the days of clumsy paper forms that are hard to track and have the potential to be lost or damaged. These new devices allow our team to make changes on the fly, making sure your requests are properly logged and take effect right away.

Seasonal Inventory Changes

This new tool can be extremely useful as we move into the summertime, when private events or banquets may be held in hospitality spaces that require more inventory that usual. These seasonal changes to inventory needs will be easier than ever for the Morgan team to track and provide to our customers – giving them the flexibility necessary as seasons change.

Cost-Conscious Inventory

By maintaining a close eye on your inventory, with the help of Morgan Services inventory management solutions, you can work to make your table linens as cost-efficient as possible. Between our Assured Stock Availability program and our ability to make real-time changes to delivery instructions, we work with our customers to ensure total inventory management that is cost-conscious every step of the way.

May 29, 2019 | Hospitality

Picture this: you’re headed out to a restaurant for dinner on Friday night. You’re with a group of friends and you’re celebrating a birthday or maybe an anniversary. You’ve had your eye on the new restaurant that just opened in your neighborhood - you’ve heard the food is delicious and the service is great. After making a reservation, you show up on Friday night and see that it has… paper tablecloths.

No big deal, right?

But suddenly the evening feels less special. You had your heart set on a nice dinner and great service, and now it’s feeling a little lackluster.

You’re not alone. A recent survey states that U.S. consumers associate cloth table settings with:

  • 88% better service
  • 75% better food quality
  • 82% better appearance and ambiance
  • 84% environmentally friendly practices

Paper alternatives just don’t have the same pizzazz.

Benefits of Linen Table Settings

Consumers’ preference toward linen tablecloths isn’t that surprising. They have a ton of additional benefits:

1. They elevate the restaurant’s décor.

It seems like a small thing, but linen tablecloths can bring a new ambiance to a restaurant. They make a restaurant seem elegant, and as such, patrons are oftentimes willing to spend slightly more money on their entrees. The allure of a white tablecloth meal is a real thing.

2. They help trap spills.

It doesn’t matter how upscale a restaurant is – spills can happen anywhere. And when they do, it’s important to contain them as quickly as possible so as not to cause more mess or ruin a diner’s clothing. Linen tablecloths can soak up spilled drinks so that they are confined and don’t run off the table onto the floor or a patron’s lap.  

3. They help the environment.

Did you know that, on average, restaurant patrons use 3 paper napkins per meal? Investing in reusable linen tablecloths and napkins helps to reduce the amount of paper products that end up in landfills. And, they can be easily laundered and restocked so you always have a fresh supply.

4. They help absorb sound.

Have you ever been out to eat at a restaurant that is so loud you can’t enjoy a conversation with the people at your table? Linen tablecloths can help absorb noise in a restaurant, bringing the overall volume down and making it easier for patrons to enjoy their meals.

Make a Change

If you’re a restaurant owner, consider making the change from paper or vinyl tablecloths to linen. It’s a simple change, and it can make a big difference in the dining experience you offer. Learn more about Morgan Services’ full line of restaurant table linens that bring elegance, durability and value to restaurants nationwide.

May 21, 2019 | Healthcare

It is said that hospitals are no place for sick people. When you look at statistics for patients who receive infections during a hospital stay, you’ll understand why. Every year in the U.S., an estimated 1.7 million patients acquire infections while in the hospital, according to the Centers for Disease Control and Prevention (CDC).

The White Coat

Some of these deaths may be attributed to the very clothes doctors wear, specifically their white coats, or lab coats. Although it has long been a symbol of the profession, doctors themselves are calling for an end to the practice of wearing them because they can carry pathogens from patient to patient as they make their rounds. Adding to the problem is that the coats do not receive professional laundering on a regular basis, sometimes going months between cleanings. Bacteria such as MRSA and CRE, known as superbugs because of their resistance to medication, can survive up to 56 days on the average white coat.

The scope of the problem goes beyond hospitals, however. Transfer of bacteria is prevalent in all types of nursing facilities and health clinics. And it’s not just the doctors who are transferring pathogens. Because they have adopted the habit of wearing lab coats that don’t receive regular cleaning, nurses and many other health care workers are spreading bacteria and viruses between patients.

Status Symbol

Some doctors have decided to forego wearing a white coat as a means of containing the problem. For others, the jacket symbolizes a type of “rank” that they have worked long and hard to be able to wear. Some also feel that their coats are no more harmful than the street clothes they wear beneath the coats. Besides being a status symbol, the coat is a handy place to stash pens, eyeglasses and tools of the trade, such as a stethoscope.

Lab coats also provide the added benefit of putting a patient’s mind at ease. A recent study showed that patient satisfaction can increase if their physician is wearing a lab coat. Lab coats projects authority, expertise, and confidence, and many patients feel more comfortable with a doctor who is dressed the part.

Additionally, healthcare workers have many colors and patterns to choose from in today’s scrubs, the standard industry clothing. Some facilities have taken to having workers wear lab coats over their scrubs to display a more uniform and professional appearance. For facilities that prefer the coats, as well as those who wish to retain the status symbol or convenience of wearing them, professional laundering services offer a solution to help contain the spread of pathogens to patients.

Industry Standards

The Healthcare Laundry Accreditation Council (HLAC) is an organization that sets hygienic standards for laundry used in healthcare settings. To become accredited, members such as hospitals, clinics and doctors’ offices must meet standards that cover a range of processes, from handling and transportation to laundering and delivery of that laundry to the client. The layout of a laundry facility, employee training methods and even customer service are additional areas that come under accreditation standards, as well as compliance with OSHA requirements.

For more information on how professional laundering of lab coats can help you contain the risk of cross-infecting patients, contact Morgan Healthcare, who specialize in healthcare laundering. Ask about our Lab Coat Program and how you can benefit.