Blog

November 14, 2019 | Company News

This past week we hosted several of our Service, Sales and Production members at the 63rd Morgan Services Orientation in Chicago. The week was filled with education on our rich company history as well as the family’s history which dates back to the Mayflower.  The members are also taught Customer Service, the role of a General Manager, the role of a Service Manager, Human Resources, the importance of our Customer Surveys, our Reporting Systems, and The Morgan Production Systems.

We wrapped up the week with a presentation on Revenue Management and our Marketing initiatives. The group had the pleasure of experiencing a few of Chicago’s finest restaurants (the attendees are seen here enjoying a fantastic meal at The Tortoise Club, a Morgan customer).

At Morgan, we believe it is important to invest in our members so that they can provide exemplary service to our customers.

 

 

October 24, 2019 | Hospitality

A primary mission of the Textile Rental Services Association, or TRSA, is to promote a stronger, safer and more environmentally conscious community. One of the ways they do this is through their Clean Green Certification, which recognizes large-scale laundry and textile companies for sustainable practices. Customers who work with Clean Green companies are assured that these companies are working hard to conserve resources and minimize environmental impact.

Companies who have obtained the Clean Green Certification, like Morgan Services, focus on making their operations as efficient as possible by utilizing high-capacity washing, drying and wrinkle-removal equipment. These facilities are required to document water and energy reduction as well as follow a set of guidelines referred to as Best Management Practices.

BMPs required for Clean Green Certification include (but are not limited to):

  • Recapturing drained water from rinses for reuse

  • Using environmentally friendly detergents

  • Removing solids and liquids from wastewater

  • Installing solar energy and energy-efficient lighting

  • Recycling programs

  • Re-routing trucks to save vehicle fuel

Certification is granted when TRSA inspects laundry facilities and approves documentation of a company’s BMP deployment through production reports they submit to auditors during inspections. Clean Green certified companies are accredited for three years at a time.

To learn more about TRSA and the Clean Green Certification, visit https://www.trsa.org/certification/clean-green/.

October 15, 2019 | Healthcare

Healthcare professionals are no strangers to being on their feet, with few chances to sit down during a shift. But if the proper safety measures are not taken, foot, leg and back pain, general fatigue, and sometimes even permanent damage can occur. In fact, workers can start feeling negative effects after just two hours of continuous standing.

While most employers are diligent in providing proper breaks throughout each shift, there are many instances in healthcare where there is simply no choice. Surgical procedures, for example, can last hours on end. Surgeons and OR support staff have little – if any – chance to pause for relief.

So how do healthcare facilities ensure their staff is as comfortable and safe as possible? Anti-fatigue mats are one effective and easy way to help those who are on their feet for extended periods of time perform at their best.

The benefits of anti-fatigue mats

As you can tell from the name, the primary purpose of an anti-fatigue mat is to help alleviate the strain of prolonged standing. Hard surfaces (e.g., tile or concrete) can increase the negative effects of prolonged standing, as opposed to standing on a softer surface (e.g., rubber or cork). For this reason, the Occupational Safety and Health Administration recommends employers provide anti-fatigue mats for employees who spend significant time on their feet.

In addition to the reduced foot pressure, anti-fatigue mats provide several other benefits, including:

  • Improved posture
  • Increased productivity
  • Reduced slips and falls

Anti-fatigue mats available from Morgan Healthcare are made of a durable, closed-cell Nitrile foam rubber that is resistant to grease, oil and chemicals and are treated with an anti-microbial that makes these mats perfect for a healthcare environment.

Click here to learn more about our anti-fatigue mat rental service.

September 30, 2019 | Hospitality

At Morgan Hospitality, we work hard to make sure we’re serving you the best quality linens possible. That’s why we’re diligent about making sure your hospitality linens (tablecloths, cloth napkins, aprons, uniforms, etc.) are counted, tracked, and cleaned with the utmost efficiency and care.

Ever wonder what happens to your soiled linens when they get picked up from your facility? Here’s a step-by-step overview of our laundry program:

  • All soiled laundry will be placed inside laundry bags provide by Morgan Hospitality
  • Next, each laundry bag is tied & tagged with a barcode for tracking purposes. The soil tag includes vital information such as the customer name, account number and laundry pick-up date.
  • From there, the laundry is loaded onto the Morgan Services truck by a route service representative where it is transported to our processing plant facilities.
  • Upon arrival, the soil tag is read by software at laundry intake station and then tracked as the laundry back moves throughout our facility. Every step of the way, the barcode is scanned and detailed information about the bag’s contents appears on our screens.
  • To count the soiled laundry, a Morgan Services team member feeds articles through our vacuum powered counters, where they’re taken to the sorting hopper for cleaning.
  • Once cleaned, the fresh laundry is repackaged and resupplied back your venue.

Watch our video to learn more:

 

September 23, 2019 | Healthcare

Morgan Healthcare is proud to be HLAC certified. But, what does that mean for customers? Here’s a quick FAQ about HLAC certification and how it benefits our customers nationwide:

 

What is the HLAC?

The Healthcare Laundry Accreditation Council (HLAC) is a nonprofit organization that inspects and accredits laundries that process reusable textiles for hospitals, nursing homes and other healthcare facilities. Their mission is to accredit laundries processing healthcare textiles based on the highest standards for patient safety and infection prevention.

 

What does it mean to be accredited?

HLAC accreditation, which is good for three years, means that a laundry meets HLAC Accreditation Standards. These standards have been documented, published and professionally recognized. Accreditation affirms that a laundry organization that processes healthcare linens has successfully passed an inspection of the following: its facility, policies and procedures, training programs, and its relationships with its healthcare customers.

The standards include:

  • Handling soiled laundry
  • Transporting linens to laundering
  • Finishing/packaging clean laundry
  • Customer service
  • Patient safety
  • OSHA-required practices (i.e. Bloodborne Pathogen Exposure Control Standards)

View a PDF of the HLAC Accreditation Standards.

 

What are the benefits of getting certified?

The HLAC Accreditation Program boasts four main benefits to certification:

  1. Patient Safety: HLAC-accredited laundries are part of the safety solution in healthcare’s effort to provide patients with the utmost in care.
  2. Quality Improvement: Meeting and maintaining HLAC Accreditation Standards means a laundry has committed to a new level of excellence in the way it processes healthcare textiles.
  3. Credibility/Knowledge: To the healthcare customer, a laundry’s HLAC accreditation is like a dividend validating the laundry’s expertise, believability, dependability, reliability and soundness.
  4. Competitive Edge: All of the benefits of HLAC accreditation, when combined, give a laundry a genuine advantage over its competitors.

 

Curious to learn more? Check out https://www.hlacnet.org/ to read up on the certification and all it brings to our operation.

August 21, 2019 | Hospitality

When it comes to hospitality venues, commercial floor mats have got you covered – figuratively and literally. Nearly every location from the front-to-back of a restaurant or hotel facility can benefit from the protection of a commercial floor mat. Take a minute and think about all of the potential common areas in hotel or restaurant near your house – you’ve got entryways, kiosks, front desks, kitchens, etc. All of them can be improved and made safer with the introduction of floor mats.

Entryways

Let’s start with the outside of a building. Consider the number of patrons that enter a hotel or restaurant on a given day. Now, imagine they live in Chicagoland and it’s February. It’s likely that these patrons will be tracking in all kinds of mud, snow and salt with them as they enter the establishment. Not only is that unattractive for the hotel’s entryway and the cause of frequent floor cleanings, but it also poses a serious safety risk with regard to potential slips and injury. For these types of locations, we recommend a “Super Scrape” mat. They are durable and hold up under busy foot traffic, and they also have deep grooves where patrons can clean off their shoes before entering the building.

Front Desk

Jump ahead – now we’re in the building. Maybe there’s a lobby or a front desk area. Or if it’s a restaurant, maybe there’s a host stand. This is where a logo mat is a great way to go. Logo mats can be personalized with the company’s logo, and it’s a great opportunity to incorporate a little branding and color accent to the entryway. By using this space to introduce a company’s logo, it’s one more way to provide a cohesive, branded experience for a customer. Not to mention, logo mats come in a variety of styles from carpet to nylon or rubber to provide comfortable, durable solutions for foot traffic.

Kitchen/Back of House

Finally, follow the entryway back into the kitchen area. Here you’ll find the hardest working employees in the venue, working long shifts and standing on their feet for hours at a time. In this space, we recommend a rubber comfort mat. These anti-fatigue mats are cushioned and provide additional support for hospitality workers who stand for significant lengths of time. Not only are they comfortable, but they’re also made with nitrile rubber that is resistant to oil and grease, treated with an anti-microbial agent that guards against microorganisms, and textured to provide skid resistance. They’re everything a kitchen needs to ensure comfort and safety for their employees.

As you might imagine, commercial floor mats should be cleaned regularly to make sure the appearance of the venue remains at the highest possible level. What is your facility missing?

August 14, 2019 | Healthcare

Safety is of critical importance for employees in every industry – especially for healthcare workers. Overexertion is a common form of injury in the workplace, and regulations are starting to pop-up to help minimize this occurrence. According to the Center for Disease Control, “Data from the Bureau of Labor Statistics (BLS) show that in 2014, the rate of overexertion injuries averaged across all industries was 33 per 10,000 full time workers. By comparison, the overexertion injury rate for hospital workers was twice the average (68 per 10,000), the rate for nursing home workers was over three times the average (107 per 10,000) … The single greatest risk factor for overexertion injuries in healthcare workers is the manual lifting, moving and repositioning of patients, residents or clients, i.e., manual patient handling.” That’s why many healthcare centers have begun installing regulations around safe patient handling to ensure that not only patients are safe when being transported throughout facilities, but that their handlers are protected as well. Products such as patient slings, sheet slides, loop slings and other transfer devices are becoming commonplace in healthcare facilities nationwide.

What are Patient Slings?

Patient slings vary in terms of design, material and size, but are becoming regular fixtures in patient rooms from coast to coast. Many slings involve a jib and a hoist, and they are made of reinforced fabric or vinyl with Velcro closures. Unsurprisingly, each sling should be laundered professionally after patient use. As such, healthcare facilities are outfitted with special hampers specifically for patient sling use, and the hospital staff is instructed to utilize the hampers when disposing of soiled slings so that they may be laundered.

Necessity of Tracking Patient Slings

A major concern regarding patient sling laundering is the ability to keep track of the slings. Many hospitals are having trouble keeping track of slings because they tend to get thrown in with the rest of the bulk laundry and lost in the process. This can be a costly process, because each sling is worth between $300 and $1,000, depending on the style. It’s hugely important that the individual slings remain trackable to ensure inventory remains at an optimal level and each hospital room is outfitted as needed.

Case Study: Tracking Sling Inventory

In 2013, a hospital had created their own Safe Patient Handling program and invested in 408 reusable patient slings. They then added 118 additional slings in 2014 to create a total supply of 526 slings. At the end of 2014, they took a standard inventory of the slings and realized they only had 230 slings left. Throughout the year, they had somehow lost 296 slings – a deficit that added up to $114,730 in lost inventory. What caused the inventory losses? It could be anything from accidental throwaways, slings being mistaken as trash in the biohazard tub, or damage when laundered with standard hospital linens. Regardless, the slings are a huge investment for the healthcare facility and should be treated as such in terms of tracking and inventory management.

Morgan’s Patient Sling Program

To address this new concern at hospital locations, Morgan Services has created a Patient Sling laundry program – similar to their Privacy Curtain and Lab Coat cleaning programs. In essence, Morgan Services will pick up soiled slings/slides/tubes, launder them and micro-chip/barcode them using RFID technology. When the slings have been laundered, they will be returned to the hospitals and scanned into the hospital/floor/room for tracking purposes. The healthcare facility will then be given access to a customer portal where they are provided regular reports such as hospital, floor, and supply room history. This program will make it easier than ever to ensure patient and healthcare worker safety.

July 11, 2019 | Hospitality

A recent article in Forbes Magazine debunked the rumor that 90% of restaurants fail within the first year. It’s actually closer to 1 in 5 and is typically higher in restaurants with smaller staffs. But even so, the restaurant industry can be a cutthroat place to start a business. What can set you apart in an industry as competitive as hospitality? Our recommendation? Start with your image.

Great looking uniforms provide a wide range of benefits and can positively influence restaurant patrons at every touchpoint in your restaurant. Consider the following benefits from the restauranteur’s perspective:

  • Branding/Tone. Uniforms provide a branding opportunity and can help set the tone for the restaurant you’re selling. Are you a fun, family-centered restaurant? Try fun, colorful, more casual uniforms. Are you an upscale, white tablecloth restaurant with eyes set on a Michelin star? Try something more formal – white aprons, tuxedoed hosts, etc.
  • Stain-resistant fabrics. Let’s face it – spills happen. Luckily, many uniform options are available in stain-resistant fabrics. This is key to making sure that your restaurant staff maintain a clean and fresh look during restaurant shifts. (Added benefit of hospitality uniforms – they prevent your staff from damaging their own clothes!)
  • Employee loyalty. Finally, having a consistent look for your restaurant staff provides an elevated level of employee loyalty. Much like an athlete’s uniform designates they’re part of a team, a restaurant staff will have the same feeling of belonging, camaraderie, and pride in their coworkers.

Now, let’s think about it from the patron’s perspective. How are uniformed restaurant employees viewed by patrons?

  • Easily identifiable staff roles. Ever been in a restaurant where the staff is dressed almost identically to the patrons? How long did it take you to track down your server to get the check? Restaurant staffs that are dressed in clearly identifiable uniforms put the patrons at ease and make it easier to distinguish roles within the facility. For instance, a host should be dressed differently than a server or a chef.
  • Exude competency. No matter where an employee is stationed in the restaurant – the host stand, a server, or a member of the kitchen staff – patrons want them to exude a competency that they’ll get their jobs done. Uniformed restaurant employees give off an air of capability right from the first glance.
  • Appear approachable. Employees who wear uniforms as viewed as more approachable, courteous, and friendly than those who don’t wear uniforms. Restaurants are, after all, part of the customer service industry. Uniformed employees appear accessible, welcoming, and responsive to patrons’ needs. • Be a professional. This one’s pretty simple – uniforms equal professionalism. When an employee is in uniform, they are expected to uphold the restaurant’s code of conduct and act accordingly. A uniform presumes the employee is here to work.

At the end of the day, it comes down to optics. If you’re a patron looking at a restaurant, what would you rather see? A grungy kitchen filled with employees wearing ratty t-shirts, or a clean kitchen filled with a cook staff in chef coats and hats? Restaurant uniforms can go a long way to making your patrons feel comfortable, taken care of, and welcomed at your location.

July 11, 2019 | Healthcare

Think back to your last doctor visit. Were you provided a patient gown for the exam? If so, was the gown made of cloth or was it a disposable paper one?

Healthcare centers that provide disposable gowns can leave patients feeling dissatisfied with their experience. Paper gowns have a tendency to rip, and they often don’t fully cover a patient’s body, leaving them feeling exposed and uncomfortable. Here’s the top three reasons why we think cloth patient gowns are the way to go:

1.) Quality and image. Cloth gowns feel more expensive and therefore positively impact the healthcare practice’s image and their patients’ experience. Disposable products feel cheap and therefore appear to be lacking in quality. Patients might be thinking, “If they skimp on the gowns, what else are they skimping on?” It’s a “you get what you pay for” mentality, and it can negatively affect the experience the patient has at your facility.

2.) Environmentally-conscious. As you might expect, cloth patient gowns are more environmentally friendly than disposable paper ones. They create less waste – not only the gowns themselves, but also the packaging they come in. Also, the cleaning process used on cloth patient gowns is certified “Clean Green” by TRSA (Textile Rental Services Association). Switching to cloth is just one more way your facility can be making strides toward a greener practice.

3.) Inventory management. As you might imagine, it’s imperative to clean cloth gowns after every patient use. As such, linen rental services will provide inventory tracking to ensure that hospitals always have the right products on hand. Weekly inventory monitoring reports allow hospitals to get a snapshot of usages, which in turn make inventory management adjustments a breeze.

If that doesn’t convince you, take a look at some of these staggering statistics from a recent International Communications Research Study:

  • 64% of patients across America prefer wearing a cloth patient gown to one made of disposable paper.
  • 72% of patients say cloth patient gowns are more comfortable than paper gowns.

Cloth patient gowns can reduce waste, lower costs, and enhance the image of your medical practice. If you can have all that, and keep your patients feeling comfortable and secure, what’s not to like?

June 26, 2019 | Healthcare

Recent studies have confirmed that hospital textiles (bedsheets, privacy curtains, etc.) as well as other soft surfaces like chairs and pillows have the potential to transmit infectious pathogens. These pathogens can transfer from patient room textiles onto the hands of hospital staff and be carried from room to room if they are not properly contained and removed. Things like C.diff, Staph, MRSA and others contribute to the 1.7 million Hospital Acquired Infections (HAIs) that occur each year. In fact, the December 2018 issue of “Infection Control Today” shares a study in which it was determined that 37% of hospitals surveyed only cleaned standard hospital room curtains when they were “visibly soiled” and were most often changed or cleaned only “when a patient had been discharged from an isolation room for a multi-drug resistant organism.”

With that in mind, it became clear that a solution needed to become available to combat an unseen enemy. Enter Morgan Services’ Privacy Curtain Program.

Morgan’s Privacy Curtain Program

Morgan Services’ Privacy Curtain Program makes it possible to track curtain inventory from hospitals when it goes out to be cleaned. Because these dangerous pathogens have been discovered on the hands of staff after opening/closing privacy curtains, it’s important that each individual privacy curtain from a hospital is washed on a timely schedule. When these pathogens are removed from the curtains, a hospital has greater infection control and is able to provide better patient care. We partner with hospitals around the country to professionally launder privacy curtains so that they meet the most demanding industry standards for safety and hygienic protection.

Tracking Data

To aid in the organization and inventory of these curtains, Morgan Services tracks every curtain using the latest RFID and barcode technology, so hospitals always know their location and status as well as which patient room it is assigned to. This data becomes invaluable to the customer – a hospital or medical facility – because it allows them to see which curtains have been cleaned and when. By being able to track and trace when a privacy curtain was last cleaned, a hospital can better ensure that these germs and bacteria are removed on a regular basis.

Curtain Inventory Management

Additionally, the fact that Morgan places a barcode on each of these curtains helps ensure they are replaced swiftly and easily back in the patient rooms where they belong after they have been cleaned. A single hospital may have many different styles, lengths, and patterns of patient privacy curtains. The tracking barcode helps simplify the re-stocking of these curtains, ensuring they end up back in the correct rooms with seamless turnaround.

Logistics

The Morgan Services team handles it all. Everything from hanging and removing the curtains, to mending them when necessary and providing loaner curtains while the inventory is in rotation. We are a one-stop-shop for privacy curtain cleaning – all logistics will be handled by our team of dedicated launderers. Fully scalable to meet your needs, the Privacy Curtain Program is a comprehensive, cost-effective solution to fight this unseen source of infection before it spreads.