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July 11, 2019 | Hospitality

A recent article in Forbes Magazine debunked the rumor that 90% of restaurants fail within the first year. It’s actually closer to 1 in 5 and is typically higher in restaurants with smaller staffs. But even so, the restaurant industry can be a cutthroat place to start a business. What can set you apart in an industry as competitive as hospitality? Our recommendation? Start with your image.

Great looking uniforms provide a wide range of benefits and can positively influence restaurant patrons at every touchpoint in your restaurant. Consider the following benefits from the restauranteur’s perspective:

  • Branding/Tone. Uniforms provide a branding opportunity and can help set the tone for the restaurant you’re selling. Are you a fun, family-centered restaurant? Try fun, colorful, more casual uniforms. Are you an upscale, white tablecloth restaurant with eyes set on a Michelin star? Try something more formal – white aprons, tuxedoed hosts, etc.
  • Stain-resistant fabrics. Let’s face it – spills happen. Luckily, many uniform options are available in stain-resistant fabrics. This is key to making sure that your restaurant staff maintain a clean and fresh look during restaurant shifts. (Added benefit of hospitality uniforms – they prevent your staff from damaging their own clothes!)
  • Employee loyalty. Finally, having a consistent look for your restaurant staff provides an elevated level of employee loyalty. Much like an athlete’s uniform designates they’re part of a team, a restaurant staff will have the same feeling of belonging, camaraderie, and pride in their coworkers.

Now, let’s think about it from the patron’s perspective. How are uniformed restaurant employees viewed by patrons?

  • Easily identifiable staff roles. Ever been in a restaurant where the staff is dressed almost identically to the patrons? How long did it take you to track down your server to get the check? Restaurant staffs that are dressed in clearly identifiable uniforms put the patrons at ease and make it easier to distinguish roles within the facility. For instance, a host should be dressed differently than a server or a chef.
  • Exude competency. No matter where an employee is stationed in the restaurant – the host stand, a server, or a member of the kitchen staff – patrons want them to exude a competency that they’ll get their jobs done. Uniformed restaurant employees give off an air of capability right from the first glance.
  • Appear approachable. Employees who wear uniforms as viewed as more approachable, courteous, and friendly than those who don’t wear uniforms. Restaurants are, after all, part of the customer service industry. Uniformed employees appear accessible, welcoming, and responsive to patrons’ needs. • Be a professional. This one’s pretty simple – uniforms equal professionalism. When an employee is in uniform, they are expected to uphold the restaurant’s code of conduct and act accordingly. A uniform presumes the employee is here to work.

At the end of the day, it comes down to optics. If you’re a patron looking at a restaurant, what would you rather see? A grungy kitchen filled with employees wearing ratty t-shirts, or a clean kitchen filled with a cook staff in chef coats and hats? Restaurant uniforms can go a long way to making your patrons feel comfortable, taken care of, and welcomed at your location.

July 11, 2019 | Healthcare

Think back to your last doctor visit. Were you provided a patient gown for the exam? If so, was the gown made of cloth or was it a disposable paper one?

Healthcare centers that provide disposable gowns can leave patients feeling dissatisfied with their experience. Paper gowns have a tendency to rip, and they often don’t fully cover a patient’s body, leaving them feeling exposed and uncomfortable. Here’s the top three reasons why we think cloth patient gowns are the way to go:

1.) Quality and image. Cloth gowns feel more expensive and therefore positively impact the healthcare practice’s image and their patients’ experience. Disposable products feel cheap and therefore appear to be lacking in quality. Patients might be thinking, “If they skimp on the gowns, what else are they skimping on?” It’s a “you get what you pay for” mentality, and it can negatively affect the experience the patient has at your facility.

2.) Environmentally-conscious. As you might expect, cloth patient gowns are more environmentally friendly than disposable paper ones. They create less waste – not only the gowns themselves, but also the packaging they come in. Also, the cleaning process used on cloth patient gowns is certified “Clean Green” by TRSA (Textile Rental Services Association). Switching to cloth is just one more way your facility can be making strides toward a greener practice.

3.) Inventory management. As you might imagine, it’s imperative to clean cloth gowns after every patient use. As such, linen rental services will provide inventory tracking to ensure that hospitals always have the right products on hand. Weekly inventory monitoring reports allow hospitals to get a snapshot of usages, which in turn make inventory management adjustments a breeze.

If that doesn’t convince you, take a look at some of these staggering statistics from a recent International Communications Research Study:

  • 64% of patients across America prefer wearing a cloth patient gown to one made of disposable paper.
  • 72% of patients say cloth patient gowns are more comfortable than paper gowns.

Cloth patient gowns can reduce waste, lower costs, and enhance the image of your medical practice. If you can have all that, and keep your patients feeling comfortable and secure, what’s not to like?

May 29, 2019 | Hospitality

Picture this: you’re headed out to a restaurant for dinner on Friday night. You’re with a group of friends and you’re celebrating a birthday or maybe an anniversary. You’ve had your eye on the new restaurant that just opened in your neighborhood - you’ve heard the food is delicious and the service is great. After making a reservation, you show up on Friday night and see that it has… paper tablecloths.

No big deal, right?

But suddenly the evening feels less special. You had your heart set on a nice dinner and great service, and now it’s feeling a little lackluster.

You’re not alone. A recent survey states that U.S. consumers associate cloth table settings with:

  • 88% better service
  • 75% better food quality
  • 82% better appearance and ambiance
  • 84% environmentally friendly practices

Paper alternatives just don’t have the same pizzazz.

Benefits of Linen Table Settings

Consumers’ preference toward linen tablecloths isn’t that surprising. They have a ton of additional benefits:

1. They elevate the restaurant’s décor.

It seems like a small thing, but linen tablecloths can bring a new ambiance to a restaurant. They make a restaurant seem elegant, and as such, patrons are oftentimes willing to spend slightly more money on their entrees. The allure of a white tablecloth meal is a real thing.

2. They help trap spills.

It doesn’t matter how upscale a restaurant is – spills can happen anywhere. And when they do, it’s important to contain them as quickly as possible so as not to cause more mess or ruin a diner’s clothing. Linen tablecloths can soak up spilled drinks so that they are confined and don’t run off the table onto the floor or a patron’s lap.  

3. They help the environment.

Did you know that, on average, restaurant patrons use 3 paper napkins per meal? Investing in reusable linen tablecloths and napkins helps to reduce the amount of paper products that end up in landfills. And, they can be easily laundered and restocked so you always have a fresh supply.

4. They help absorb sound.

Have you ever been out to eat at a restaurant that is so loud you can’t enjoy a conversation with the people at your table? Linen tablecloths can help absorb noise in a restaurant, bringing the overall volume down and making it easier for patrons to enjoy their meals.

Make a Change

If you’re a restaurant owner, consider making the change from paper or vinyl tablecloths to linen. It’s a simple change, and it can make a big difference in the dining experience you offer. Learn more about Morgan Services’ full line of restaurant table linens that bring elegance, durability and value to restaurants nationwide.

May 21, 2019 | Healthcare

It is said that hospitals are no place for sick people. When you look at statistics for patients who receive infections during a hospital stay, you’ll understand why. Every year in the U.S., an estimated 1.7 million patients acquire infections while in the hospital, according to the Centers for Disease Control and Prevention (CDC).

The White Coat

Some of these deaths may be attributed to the very clothes doctors wear, specifically their white coats, or lab coats. Although it has long been a symbol of the profession, doctors themselves are calling for an end to the practice of wearing them because they can carry pathogens from patient to patient as they make their rounds. Adding to the problem is that the coats do not receive professional laundering on a regular basis, sometimes going months between cleanings. Bacteria such as MRSA and CRE, known as superbugs because of their resistance to medication, can survive up to 56 days on the average white coat.

The scope of the problem goes beyond hospitals, however. Transfer of bacteria is prevalent in all types of nursing facilities and health clinics. And it’s not just the doctors who are transferring pathogens. Because they have adopted the habit of wearing lab coats that don’t receive regular cleaning, nurses and many other health care workers are spreading bacteria and viruses between patients.

Status Symbol

Some doctors have decided to forego wearing a white coat as a means of containing the problem. For others, the jacket symbolizes a type of “rank” that they have worked long and hard to be able to wear. Some also feel that their coats are no more harmful than the street clothes they wear beneath the coats. Besides being a status symbol, the coat is a handy place to stash pens, eyeglasses and tools of the trade, such as a stethoscope.

Lab coats also provide the added benefit of putting a patient’s mind at ease. A recent study showed that patient satisfaction can increase if their physician is wearing a lab coat. Lab coats projects authority, expertise, and confidence, and many patients feel more comfortable with a doctor who is dressed the part.

Additionally, healthcare workers have many colors and patterns to choose from in today’s scrubs, the standard industry clothing. Some facilities have taken to having workers wear lab coats over their scrubs to display a more uniform and professional appearance. For facilities that prefer the coats, as well as those who wish to retain the status symbol or convenience of wearing them, professional laundering services offer a solution to help contain the spread of pathogens to patients.

Industry Standards

The Healthcare Laundry Accreditation Council (HLAC) is an organization that sets hygienic standards for laundry used in healthcare settings. To become accredited, members such as hospitals, clinics and doctors’ offices must meet standards that cover a range of processes, from handling and transportation to laundering and delivery of that laundry to the client. The layout of a laundry facility, employee training methods and even customer service are additional areas that come under accreditation standards, as well as compliance with OSHA requirements.

For more information on how professional laundering of lab coats can help you contain the risk of cross-infecting patients, contact Morgan Healthcare, who specialize in healthcare laundering. Ask about our Lab Coat Program and how you can benefit.

May 2, 2019 | Hospitality

Interested in revamping the look of the bathrooms at your business, but hesitant to incur the expense of a full remodel? A matching line of new bathroom dispensers is a great way to provide an inexpensive face lift to the bathrooms at your restaurant, café, gym or spa. Available in a variety of colors, these bathroom dispensers can be embossed with your logo to maintain your branding throughout your entire facility.

Unlike our competitors who put their logos on the bathroom dispensers, we wanted to provide this opportunity to our clients so they can take advantage of an easy, effective marketing solution. More than just a sticker, an embossed logo helps to elevate the décor in your bathrooms and add a touch of color.

Morgan Services Logo Dispenser Color Options

Color options for bathroom dispensers include:

  • Black
  • White
  • Blue
  • Red

This unique offering from Morgan Services – all part of our new facility service solutions – is a small but cost-conscious solution to giving your facilities a branded facelift. Take it from one of our customers at Generoasta Coffee: “We love the look of the dispensers and they really fit with the decor of the restrooms. The design process couldn’t have been simpler and we were pleasantly surprised by the low cost. It’s nice to see our brand throughout the whole café space.”

Morgan Logo Dispenser optionsLogo customization is available for the following bathroom dispensers:

  • Paper towel holders:
    • Electronic Hardwound
    • Auto-Cut
  • Bath tissue holders:
    • Twin Jumbo
    • Small Core
  • Hand soap containers:
    • Manual Soap
    • Auto Soap

We’ve partnered with RL Williams to make sure creating a logo dispenser for your facility is as easy as can be. Follow these steps:

  • Download and fill out our Logo Design Request Form
  • Attach a high-resolution image file (300 dpi or higher) of your company’s logo
  • Submit the form and artwork to art@rlwilliamscompany.com
    • Note: Designs require about 10 business days to produce. Submissions under 10 days cannot be guaranteed.
  • Once the design is completed, you’ll receive a “proof” of the design for your approval. If everything looks good, send it back and we’ll proceed with production!

Take advantage of this design opportunity to expand your brand presence at your business. Contact us with any questions.

March 25, 2019 | Hospitality

Chef coats have long been worn in commercial kitchens. Often made with double-thick material, a chef coat helps to protect chefs and line cooks from common dangers, like hot grease and steam. In high-end restaurants and those with open kitchens, the chef coat also helps to elevate the professional appearance of the kitchen staff.

But let’s face it – though necessary, chef coats make you hot.

According to OSHA, kitchen temperatures can get up to 110 degrees when chefs and line cooks are working in front of hot grills – any time of the year.  Cooks often find themselves taking frequent trips to the walk-in refrigerator for temporary relief from the heat.

So how do you maintain the professional appearance and safety benefits of a chef coat and keep cool? Morgan has the answer: mesh.

Mesh chef coats from Regent are designed for comfort without sacrificing the advantages of a traditional chef coat.

Download our brochure for more information about the Morgan Hospitality Mesh Coats.

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March 15, 2019 | Healthcare

The problem

Maintaining scrub inventory is a huge issue for hospitals, with thousands of dollars spent annually filling inventory gaps due to lost and stolen scrubs. In fact, studies show 40% of scrub usage comes from unauthorized users. Low inventory and open linen carts make it harder for physicians to get the scrubs they need when they need them.

The solution

Morgan Healthcare has teamed up with scrubXchange to offer the most comprehensive scrub program available. The secure scrubXchange dispenser provides scrubs in 10 seconds, faster than any other high-capacity scrub dispensers. And the professionals at Morgan Healthcare launder, deliver, and load the dispenser, taking the day-to-day burden off your shoulders.

scrubXchange provides a multitude of benefits:

  • Quality scrubs are provided to promote a professional appearance to patients and visitors

  • Scrubs are always available when they are needed

  • Scrubs are always laundered and processed according to national standards for healthcare  

Better service

The scrubXchange program from Morgan Healthcare reduces labor for your hospital staff while increasing physician satisfaction.

Lower costs

The automated dispenser deducts and adds user credits as scrubs are removed and returned. This ensures scrubs are returned and virtually eliminates scrub losses and the extra charges that come with it.

Infection prevention

Enclosing scrubs in a secure dispenser drives compliance with AORN Guidelines for Surgical Attire, helping reduce the risk of surgical site infections.

 

Download our brochure for more information about the Morgan Healthcare scrubXchange program.

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